Shipping

We aim to process and dispatch all orders as quickly as possible.

  • Orders are typically processed within 5 days. 
  • Shipping times vary depending on destination and selected shipping
    method.
  • Customers will receive tracking information once their order has
    been dispatched.
  • Delays caused by postal services, customs, or unforeseen
    circumstances are outside our control.

Please ensure your shipping details are correct before completing your order.

Pickup

Available for Western Australia customers.
Purchase must be completed online.

BEFORE PAYMENT; PROCEED TO CART, CHECKOUT AND SELECT "PICKUP".

Address (Wellard) will be provided. 

Bring your confirmation email when you come to collect your order.

Pickup available by appointment only on:
- Saturday between 1500- 1700
- Sundays between 1000- 1700

Confirm your appointment by emailing
zambezi.roots1@gmail.com

Returns

Returns & Damaged Items

At Zambezi Roots, we take pride in the
quality of our products and aim to make you feel confident when shopping with us.

If your item arrives damaged or faulty please contact us and we will gladly help by reviewing your issue.

To be eligible for a return:

  • The item must be damaged or defective upon arrival.
  • Return requests must be made within 3 days of
    receiving your order.
  • Items must not have been worn, washed, altered, or used.
  • Products must be returned in their original condition and
    packaging    .
  • Proof of damage (photos/videos) may be required before approval.

Returns Process

If your item arrives damaged:

Contact us at zambezi.roots1@gmail.com within 3 days of receiving your order.

Include:

  • Order number
  • Description of the issue
  • Clear photos showing the damage

Once approved, return instructions will be provided.

Approved returns may be eligible for:

  • Replacement item, or
  • Refund to the original payment method (where replacement is
    unavailable).