Shipping & Returns

Processing and dispatch

We aim to process and dispatch all orders as quickly as possible. Orders are dispatched from Perth, Western Australia.

• Orders are typically processed within 5 days.
• Shipping times vary depending on destination and the delivery option selected at checkout.
• Tracking information is provided once your order has been dispatched.
• Delays caused by postal services, customs or unforeseen circumstances are outside our control.

Please ensure your shipping details are correct before completing your order.

International delivery

International delivery is available to selected destinations. Delivery options, charges and estimated timeframes are shown at checkout.

Customs duties, taxes or import charges may apply for international orders and are the customer's responsibility unless stated otherwise at checkout.

Delivery delays, incorrect addresses and failed delivery

Delivery estimates can be affected by carrier delays, public holidays, customs processing or incorrect address details. Please check your shipping address before placing your order and contact us quickly if something needs correction.

Returns & damaged items

At Zambezi Roots, we take pride in the quality of our products and aim to make you feel confident when shopping with us.

If your item arrives damaged or faulty, please contact us and we will gladly help by reviewing your issue.

To be eligible for a return:

• The item must be damaged or defective upon arrival.
• Return requests must be made within 3 days of receiving your order.
• Items must not have been worn, washed, altered or used.
• Products must be returned in their original condition and packaging.
• Proof of damage (photos or videos) may be required before approval.

Returns process

If your item arrives damaged:

1. Contact us at zambezi.roots1@gmail.com within 3 days of receiving your order.
2. Include your order number, a description of the issue and clear photos showing the damage.
3. Wait for return instructions before posting anything back.
4. Once approved, return instructions will be provided.

Approved returns may be eligible for a replacement item or a refund to the original payment method where a replacement is unavailable.

Change-of-mind returns and size exchanges are separate from rights that may apply for faulty, unsafe or incorrectly described items. Contact us before sending an item back.